Free Delivery over £100

Delivery & Returns Information

Delivery

The majority of PVL livery kits are manufactured to order and we make every effort to deliver the goods via courier to your required delivery address within 7 working days from receipt of payment. Should the situation arise where we cannot meet this timescale a member of our sales team will make every effort to notify you of any delays and will advise you of the revised delivery date.


UK deliveries up to 10Kg/ 5 Kits:

Standard Delivery

£12.50

Ireland, Islands, Europe & Worldwide:

For all other destinations please contact your account manager or our sales office for a quote.


Although we work hard to ensure deliveries are on time, PVL UK cannot be held responsible or liable for any costs or damages that may arise as a result of late delivery.

Please note that there may be local duty and/or taxes payable on goods delivered outside the UK. PVL UK Ltd is not responsible for paying these charges.


Damage / Returns

If your goods are received damaged we must be notified within three working days and both the goods and packaging must be retained for possible inspection by us or our courier company.

If the goods are incorrect in some way, you must inform us within three working days as to the nature of the problem. Our sales team will discuss the issue with you and then, depending on the nature of the problem, we may ask you to repack the goods so that we can organise for our carrier to collect them. Normally this can be arranged within 2 working days.

Where goods supplied are of the wrong type, material or colour, we aim to ship replacements within 48 hours of the advice being given to us.


Cancellations and Refunds

All kits are made to order and we aim to turn around your order promptly. Since the kits we manufacture are vehicle specific, we do not hold stock. Therefore, you may cancel your order without charge up to 24 hours after placing it with us, but thereafter, the following cancellation charges will apply:

Orders cancelled within 24 hours of placement - 100% refund

Orders cancelled within 2 working days of placement - 50% refund

After 2 days, we are likely to have already commenced production, so no refund can be given

We will notify you via e-mail of your refund and you can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your cancellation.

PVL UK reserves the right to change prices on this site without prior notice. E&OE


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